Support
Last updated: October 2026
Troubleshooting
No sound / can't start recording
Check Settings → Privacy & Security → Microphone to make sure RecAi has access. If you previously denied access, you'll need to re-enable it there.
Transcription fails or returns empty text
- Make sure the selected transcription engine matches the spoken language — supported languages vary by engine.
- If you're using a local Whisper / SenseVoice model, confirm the model has finished downloading.
- If the source file lives in an iCloud folder, wait for it to finish downloading before the first import.
Subscriptions and refunds
Subscriptions are handled by Apple — manage or cancel them from Settings → App Store → Subscriptions. Refund requests must go through Apple's official channels; we can't process payments or refunds directly.
AI summary feature isn't working
AI summaries require your own LLM API key configured in Settings (e.g. OpenAI, DeepSeek). Double-check that the key is valid, your account has available balance, and the endpoint URL for your chosen provider is correct.
Other feedback
Feature suggestions, crash reports, or anything about your experience — reach out via the email above and we'll take a look.